Privacy Policy

This Privacy Policy covers our website www.cykiq.com and the CYKIQ mobile application. For the purposes of this Privacy Policy, both the website and application shall be referred to as the “Platform”.

By using the Platform, you consent to the collection, use and disclosure of information in accordance with this Privacy Policy. In order to use our service, you must agree to our Privacy Policy.

We reserve the right to change this Privacy Policy from time to time by changing it on the Platform. By using the Platform, you agree to be bound by the current version of this Privacy Policy, as updated by us and as displayed on the Platform from time to time. This Privacy Policy was last updated on the 10th of  December 2017.


When signing up to our services, we collect and process the following data about you:

  • Information you provide:

Personal Information: such as your name, email address and mobile number that you provide to the Platform in order to access the services, including if you register as a user of the Platform, subscribe to any service, upload or submit any material via the Platform or request any information.

  • Login and account information, including mobile number, password.
  • The location, date and time a bicycle was hired and returned.
  • If you contact us, such as to report a problem, we will keep a record of that.
  • Payment or credit card information.
  • Information we collect about you and your device each time you use our Platform, we will automatically collect the following information in order to provide our services:

Technical information, including the type of mobile device you use, a unique device identifier (for example, your Device’s IMEI number, the MAC address of the Device’s wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting (“Device Information”);

Information stored on your Device (Content Information); (such as Platform login information, phone number, and payment information).

Location information: as the Platform is personalized to assist you, we use GPS technology to determine your current location so that we can log your travel routes. Some of our location-enabled services require your personal information for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. You can withdraw your consent at any time by changing the location services option on your mobile phone setting. Please note that if you choose not to allow us to process your location data, we will not be able to provide you with the full benefit of the Platform.

Third Party information (information we received from other sources): we are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).


We do not use cookies currently*


We use information collected about you in the following ways:

  • To build a profile of your preferences so that we can ensure our bicycles are there for you when you need them, and to tailor our Platform to the needs of all users.
  • Recommend options that match any stated preferences and through monitoring of previous use of the Platform.
  • Respond to any support queries that you may have.
  • Improve usage of the Platform and recognize when there is a higher demand for our Services.
  • For the purposes of processing payment of fees to use the bicycles.
  • To notify you about changes to our Services.
  • To send you a welcome email which will provide details on how to use our service and the mobile application.
  • To send you email notifications regarding the administration of your account (e.g., updating payment card details).


We may disclose some information about users of the Platform and our services, including anonymus data on your location and movement to selected third parties for research analysis, product development and for other lawful purposes, but this information will include no personally-identifiable information.

We may disclose your personal information to our agents or contractors who assist us in providing the services we offer through the Platform, fulfilling requests for information, receiving and sending communications, updating marketing lists, analyzing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

We may disclose your personal data if required to do so by law; if we believe that such action is necessary to prevent fraud or cybercrime; to protect the Platform; to enforce the terms under which you transact with us; or to enforce the rights, property or personal safety of any person.


We will retain your personal information only for so long as we need the personal information for our business and legal purposes. We will dispose of or delete such information if it is no longer necessary for us to retain your personal information. For the avoidance of doubt, to the extent a user account is deleted, we will retain your personal information for as long needed which you have consented to (e.g., marketing). .

By using the service, you agree and consent to our information practices, including the collection, use, processing, and sharing of your information as described in this Privacy Policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, you acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country. All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information (e.g., by implementing reasonable technical and organizational measures to help safeguard your personal information), we cannot guarantee the security of your data transmitted to our website or via the Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.


You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@cykiq.com.

The Platform may, from time to time, contain links to and from our partner networks and affiliates (including, but not limited to, sites on which the Platform or the bicycles are advertised). If you follow a link to any of these sites, please note that these sites, and any services that may be accessible through them, have their own privacy policies and that we do not accept any responsibility or liability for those policies or for any personal information that may be collected through those sites or services, such as contact and location data. Please check these policies before you submit any personal information to those sites or use those services.


We may amend or update our Privacy Policy from time to time. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “last updated” date at the top of this Privacy Policy. Your continued use of our bicycles confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our services. Please review our Privacy Policy from time to time.


If you have any concerns on how we handle your personal information, wish to make any requests in relation to your personal information or have any questions or comments regarding this Privacy Policy, please contact us at support@cykiq.com

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